![]() If you have a separate router, ensure a cable connects it to the modem via the correct ethernet port. Make sure that you handle it with care when pulling it out and plugging it back in. NOTE: Fiber optic cables are quite sensitive and can be damaged with mishandling. Make sure it is tight and secure, and no obstructions lie between it and your modem. If you see any strain on the cable, ease the strain so the line stays relaxed with a strong connection Look also for signs of damage or wear and replace the cable if needed. If the cable is bent or loose, remove it from the connector and reconnect it securely. It is the main cable that connects your modem to the ISP’s cable system.Ĭheck the back of the Modem to make sure the cable is connected. Make sure the power connections are tight enough and that none are loose.Ĭheck the coaxial cable that supplies the Internet to the Modem.Check if the outlet or power strip is in working order and receiving power. ![]()
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